Returns & Guarantee

Breveuno® Happiness Guarantee & Return Policy

At Breveuno®, we are obsessed with quality. Whether it’s the perfect morning roast or your daily skincare ritual, we want you to love every part of your experience.

1. The Breveuno® "Perfect Brew" Guarantee

We are so confident you’ll love the freshness of our Breveuno Coffee that we offer a 14-day Taste Guarantee.

  1. If you aren't 100% satisfied with the flavour of your first bag of coffee, contact us within 14 days of delivery.
  2. We will work with you to find a different blend that suits your palate or issue a store credit for a future order.
  3. Note: This guarantee applies to one opened bag of coffee per customer.

2. Returns & Exchanges

Due to the perishable nature of our products and hygiene standards for skincare, we have the following rules for returns:

  1. Unopened Products: We accept returns on unopened coffee bags and skincare scrubs within 30 days of delivery. Items must be in their original, sealed packaging.
  2. Opened Skincare: For health and safety reasons, we cannot accept returns or provide refunds for opened Peppermint Coffee Scrubs unless the product is defective.
  3. Change of Mind: We do not offer refunds for "buyer’s remorse" on shipped orders. Please double-check your flavor or product selection before completing checkout.

3. Damaged or Defective Items

If your order arrives damaged, leaking, or is incorrect, we will make it right immediately.

  1. Please inspect your order upon arrival and contact support@breveuno.com within 48 hours of delivery.
  2. Include your order number and a clear photo of the damage/issue.
  3. We will send a replacement at no additional cost to you or issue a full refund to your original payment method.

4. Shipping Costs for Returns

  1. Brand Error: If we sent the wrong item or it arrived damaged, Breveuno® will cover all shipping costs for a replacement.
  2. Customer Returns: For returns of unopened, non-defective items, the customer is responsible for the return shipping costs. We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.

5. How to Start a Return

To initiate a return or claim a guarantee, please follow these steps:

  1. Email us at support@breveuno.com with the subject line: Return Request - [Your Order Number].
  2. Briefly describe the reason for your return.
  3. Our team will provide you with the return shipping address and a Return Merchandise Authorization (RMA) number. Do not ship items back to the return address on your package without an RMA, as they may be sent to our roasting facility and cannot be processed.

6. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds are processed within 5–7 business days and will be credited back to your original payment method.

"14-Day Taste Guarantee – Love it or get store credit!"